Mission, Vision, Values & Behaviours

What They Mean To Our Clients

Vision

 

“Empowering organisations worldwide to prevent incidents through innovative and expert-led investigation training”

 

For our clients, this vision means gaining access to cutting-edge, practical training led by seasoned investigators who understand real-world challenges. It means equipping their teams with the skills, confidence, and mindset to not just respond to incidents, but to prevent them—building a stronger safety culture, reducing risk, and creating a more resilient organization.

Mission

“To create a culture where prevention is better than cure”

For our clients, this mission means shifting from a reactive mindset to a proactive safety culture — one where identifying risks, learning from near-misses, and acting early becomes second nature. It means empowering their people to spot early warning signs, ask the right questions, and take informed action before incidents occur, ultimately reducing harm, downtime, and cost.

Values

  • Curiosity

  • Non-judgmental

  • To the close

Curiosity

“We foster a culture of curiosity, encouraging investigators to explore beyond the obvious and uncover the deeper causes of every incident.”

We teach people to look beyond surface causes and dig into what really happened — and why.

 

Non-Judgmental

“Our training emphasizes a non-judgmental approach, ensuring investigations focus on facts and understanding rather than blame.”

 

To The Close

“We guide teams to carry each investigation through to the close, delivering clear conclusions and actionable outcomes that drive real improvement.” We support clients in taking investigations all the way through to insight, resolution, and learning.

Behaviours

Fairness

Proactive

Client Focussed

Fairness

We act with fairness by ensuring every investigation is impartial, evidence-based, and respectful of all parties involved. Our methods promote fact-based, non-judgmental investigation that builds trust and engagement.

 

Proactive

Being proactive means anticipating issues, taking early action to prevent incidents, and continuously improving our training and methods. Prevention comes first. We help teams anticipate, act early, and continuously improve.

 

Client-Focused

We are client-focused by tailoring our training and support to meet each organisation’s unique needs, goals, and industry context. We tailor everything  from content to delivery to meet the real-world needs of our clients.